Политика Конфиденциальности

Who processes data

The KRATOS website is used to receive requests, provide consultations about industrial products, order a printed catalog and contact a manager.

For personal data questions, contact us at sales@kratos.ooo or by the phone number shown on the website.

What data we collect

We receive data that users submit through website forms, as well as technical information required for form delivery and website security.

• name, phone number, e-mail, company name and message text if provided in a form;
• page language, page title and the type of form that generated the request;
• technical request data: date, IP address, user-agent and service sending logs;
• data needed to send a catalog or prepare a commercial offer.

How we use data

Data is used only for clear business purposes connected with the user request and operation of the website.

• to reply to a request, call back or send a commercial offer;
• to select products, alternatives, delivery terms or send a printed catalog;
• to protect forms from spam, verify successful delivery and maintain service logs;
• to comply with legal requirements where they apply to a request.

Legal bases

We process data based on the user request, consent given when submitting a form, the need to prepare a reply or offer, legitimate interest in protecting the website and compliance with legal obligations.

If a user withdraws consent, this does not affect processing that was lawful before withdrawal.

Who may receive data

We do not sell personal data. Access may be provided only to parties needed to process a request or support the website.

• KRATOS managers and responsible staff;
• hosting, e-mail, Telegram notification, technical support and website administration providers;
• delivery services if a user orders a printed catalog or shipment;
• public authorities or other parties where disclosure is required by law.

Retention periods

Requests and correspondence are stored for as long as needed to process the request, continue communication and confirm arrangements. The typical retention period for requests is up to 3 years unless a longer period is required by law or contract.

Technical logs may be stored for up to 12 months unless they are needed longer for security or incident investigation.

User rights

Users may contact us to exercise rights concerning their personal data.

• receive information about processing and a copy of their data;
• correct inaccurate or outdated data;
• withdraw consent, request deletion or restriction of processing;
• object to processing in cases provided by law;
• file a complaint with a competent data protection authority.

Data security

We apply organizational and technical measures to restrict access to requests and reduce the risk of loss, alteration or unauthorized disclosure of data.

No method of transmission over the internet is completely secure, so users should not submit unnecessary confidential information through website forms.

Policy updates

We may update this policy when website features, request processing methods or legal requirements change. The current version is always published on this page.